1. Reporting Damage
Guests are required to report any damages promptly to the Host/Native Homes representative via the Booking platform messaging tool to ensure timely repairs and prevent further damage.
2. Assessment of Damages
Upon check out, a designated representative will conduct a thorough inspection of the apartment. A written record of any damages beyond normal wear and tear will be documented.
3. Deductions from Security Deposit
The security deposit will be used to cover the cost of repairing damages beyond normal wear and tear. Deductions may include, but are not limited to, the following:
Damages to walls, floors, or ceilings
Broken or damaged fixtures
Stains or damage to furnishings
Unapproved alterations to the property
Excessive dirt, filth, or pet-related damages
Missing or broken appliances, furniture, or other provided items
4. Itemized Statement
Within 5 days of checking out, the host will provide the guest with an itemized statement detailing the deductions made from the security deposit and the remaining balance, if any.
5. Dispute Resolution
In the event that the guest disagrees with the deductions, a written explanation must be provided to the Host within 5 days. Both parties will work towards a resolution, and if necessary, legal procedures will be followed.
6. Maintenance Responsibilities
Guests are responsible for notifying to host of any emergency maintenance and minor repairs that are needed during the stay
7. Compliance with Local Laws
This damage policy is subject to local laws and regulations. Any clauses that contradict local laws are null and void
Both parties (host and Guests) acknowledge and agree to the terms of this damage policy by signing this agreement